COUNTER-Intuitive: up close and personal with usage metrics
Sunday, March 3, 2024, 1:00-5:00 pm CST
This Pre-Conference Workshop will take place live in-person only. Course participants will attend this 4-hour course at the AT&T Conference Center in Austin, Texas.
Ticket Cost: $175/ ticket
Registration is now closed for workshops.

About this workshop:
In this highly interactive, practical session, we’ll introduce COUNTER Metrics – the standard for usage reporting – and guide you through obtaining and working with your reports. You’ll come away understanding which metrics to use, how to combine COUNTER and other data, and how to communicate your findings to management.
Who should attend this course?
This workshop is meant for librarians and professional staff who are new to COUNTER Metrics.
Audience Level: Intermediate
Following the workshop, participants will:
- understand industry-standard COUNTER usage reports, the basics of how the data is generated, and the data elements and terminology in the reports.
- apply best practices for harvesting, organizing, and storing usage data.
- be confident in selecting the appropriate metrics for assessing the usage of different types of content.
- interpret the metrics from COUNTER reports to derive answers to important questions.
- and combine COUNTER usage reports with other data sources cost per use and other frequently needed analyses.
Attendee Participation:
This is a hands-on session using real COUNTER reports (in tabular / Excel format) with handouts and exercises to guide librarians and others through the process of working with usage metrics. Questions and interaction are encouraged throughout. Slides are kept to an absolute minimum.
Meet Your Course Instructors

Athena Hoeppner
Discovery Services Librarian
University of Central Florida
Athena Hoeppner is the Discovery Services Librarian at the University of Central Florida. She has 20+ years of department-spanning experience in academic libraries. She started in Reference and Instruction, where she indulged her love of user services, then moved to Library Systems, where she indulged her fascination with computers and technology. She now resides in Acquisitions where she oversees the expenditure of over $4mil on eResources, and maintains systems that provide and enhance access to the collection. Her interests center on applying technology to connect users to content. Her projects have explored usability, user interfaces, and technology for improving findability and access to information. She regularly presents on these topics at national conferences such as Computers in Libraries and Electronic Resources in Libraries.

Tasha Mellins-Cohen
Executive Director
Project COUNTER
Bio to come.