We’ve Got Issues: Issue Tracking and Workflow in the Digital Library
Bonnie Tijerina November 8th, 2009
Everyone loves feedback but too much of a good thing can result in chaotic communications and a haphazard workflow. In a digital library, the feedback “button” doesn’t filter; it collects patron response regarding everything from missing pages within a particular scan to technical difficulties regarding the delivery of the digital book. The Biodiversity Heritage Library is implementing software designed to streamline the processes involved in collecting and responding to patron feedback.
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