ER&L Forum at NASIG - Conversations about ERM
Bonnie Tijerina July 24th, 2007
I was not in attendance at NASIG this year, but Jill Emery and Dana Walker held what sounded like a lively conversation with a standing room only crowd in Louisville. Below are Dana’s notes.
Key issues discussed included:
• ERM implementation and workflow planning
• Staffing for electronic resource management
• Standards for electronic resource data management
Participants expressed the need for an ERM implementation and workflow planning web space. An online community where libraries could share ERM implementation experiences and issues. – (We think ER&L site would be a perfect place for this!!)
There was considerable discussion regarding the quality of knowledgebase data. Is there a place for agents, other vendors, to improve the data in KBs.
Participants would like to see ERM vendors supply an optional default set up so initial ERM implementation could be simplified and streamlined.
How should libraries manage staffing for e-resources? If 60-70% of budget is spent on e-resources but only 20-30% of staffing there’s a gap. Typically managing e-resources requires more higher level staff.
• What level of staffing is needed both initially and for ongoing maintenance?
• We lack trained support staff to help with electronic resource management.
• What is the appropriate staff classification for ERM/SFX management?
What’s still holding us back from driving the ERM market?
• We created home grown systems and stopped when vendors started creating ERMs.
• Biggest problem is coverage loads.
• Can’t get standardized data from publishers or aggregators.
• More consulting between ERM vendors and libraries to understand local workflow.
NASIG and ER&L could potentially provide continuing education regional workshops for ERM implementation planning.
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